Example Installs

All the following examples are using the Recommended hardware specification unless noted otherwise. Predictive Dialing is also assumed to be in use with a 5:1 dialing ratio. If the call center is inbound only or uses very minimal to no predictive dialing then you can also double the agent and trunk capacity shown.

15-Agent / 75-Trunk ViciBox Express

  • All-In-One install, best for small call centers

  • 75 trunk capacity

  • Recommend using a 2TB drive if you want call recordings

75-Agent / 375-Trunk ViciDial Cluster

  • Three telephony servers

  • One web server

  • One database

  • Optionally an archive server or NAS to offload the recordings to

150-Agent / 750-Trunk ViciDial Cluster

  • Six telephony servers

  • One web server

  • One database server using the Dedicated Database for 150-Agents hardware specification

  • Optionally a second database server doing replication for reporting and backup

300-Agent / 1500-Trunk ViciDial Cluster

  • Twelve telephony servers

  • Two web servers to split agents onto

  • One database server using the Dedicated Database for 300-Agents hardware specification

  • Optionaly a load balancer to distribute agent connections

  • Optionally a second database server doing replication for reporting